Issue/Introduction
Broadcom Inc., is modifying our authentication technology and will require you to activate your account after the transition is complete on January 21, 2025.
To complete the transition of your Broadcom Profile please follow the steps below.
Resolution
After the transition to the new authentication technology is complete on January 21, 2025, upon first logging into the Broadcom Support Portal, you’ll be required to complete some/all of the following steps:
- Navigate to the Broadcom Support Portal and click Login in the upper right corner.
- Enter your Broadcom Account email address after which you’ll receive a message stating “Your account is locked”. Click Unlock Account.
- Select Email Verification to unlock your account.
NOTE: SMS Verification is not supported. - You’ll then receive a confirmation message.
- You’ll receive a password reset email confirmation along with a unique URL to reset your password.
- Enter a new password and click Reset Password.
- You’ll receive a confirmation message stating your password has been successfully reset.
- If your Broadcom Account was an Enterprise Level Account (i.e. associated with one or more support site IDs) you’ll also be required to enable Multi-Factor Authentication (MFA).
- Select your preferred MFA option to complete your account migration.
Crypto, IT & Cloud 